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- What is Access Plus?
Access Plus is broadband Internet service that is up to 52 times faster
than a dial-up connection.
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- Where is Access Plus available?
Access Plus is available to parts of Barron, Chippewa, Dunn, Polk, Rusk,
Sawyer, and Washburn counties. Click
here to
view map.
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- What does my computer need to connect to broadband
service?
Your computer will need an Ethernet (NIC) card installed in it. An
Ethernet card can be purchased at any of Chibardun's offices. An
Ethernet card can be installed by a Chibardun technician on a Windows XP or
newer computer for $24.95 at the time of Access Plus install. (no wireless,
no Mac, no laptops, no networking)
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- How do I setup my new computer to access the
broadband service?
Using an Ethernet cable, connect the computer's Ethernet card to the
LAN/Ethernet port on the small box by your computer (or the Gateway if you
have Digital Video). If you install a router*, set the router to connect
via DHCP (refer to the router's documentation for help). Open your
browser (Internet Explorer, Netscape, etc.). You should get a sign-in web page as illustrated below:
Enter your Chibardun assigned username and password then click Connect.
After your username and password have been approved you will be instructed to
restart your computer or router. After the restart is complete, the computer
will be connected to the Internet. Open your browser and go.
*Installing a
router between the Ethernet connection and the PC will increase your security
protection and keep your PC safer from the viruses and hackers that are on the
Internet.
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- How do I hook up 2 or more computers to the
Access Plus service?
To connect two or more computers to one Access Plus connection will require you to
purchase either a hub or a router (we recommend a router for its firewall
abilities). Routers can be purchased at any of our
local offices.
 Connect the hub or router's WAN/Internet port
to the LAN port on the small box by your computer (or the Gateway if you
have Digital Video). Connect the computer's Ethernet card to the
hub or router's LAN ports.
Set the router to connect via DHCP (refer to the router's documentation
for help). The first computer to access the Internet will get a web site
asking you to enter your CTC Net assigned username and password.
After your username/password has been accepted, you will be instructed to
restart the router (unplug the power source then plug back in).
After all lights on the router are restored, click Refresh on your
browser window and your home page should come up. If connected correctly,
all computers should now be able to access the Internet.
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- How do I get the dial-up connection window to stop
coming up?
Windows 95, 98, NT, ME, 2000 - Click Start, Settings,
Control Panel. Double click to open the Internet or
Internet Options icon. Click the Connections
tab. Select Never Dial a Connection or connect using a LAN (Local Area
Network) depending on what your screen options are.Windows XP
- Click Start, Control Panel. Double click to open the
Internet Options icon. Click the Connections
tab. Select Never Dial a Connection. Click OK to save changes.
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- How do I connect my XBox to the Access Plus service?
Connecting your XBox to the broadband connection can be done a couple of ways.
If you choose
the direct connect, you will need to contact us to authenticate your
username/password in order for the connection to work.
 Direct connect:
This method allows only one device (the XBox) to access the Internet at
one time.
Because the XBox does not have a MAC address, you will need to contact
our Internet Support
Department.
to authenticate your username & password before the XBox will work on the
broadband connection.
Network with a router: This method
allows both a computer and the XBox to use the Internet at the same time.
You will need to authenticate your username and password using the
computer before the XBox will work on the broadband connection. See
How do I setup my new computer to the
broadband service for more information.
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- Why did CTC Net quit using PPPoE, WinPoET, and
MacPoET?
PPPoE is Point-to-Point Protocol over Ethernet. WinPoET and MacPoET are
software programs that establish a PPPoE connection to the Internet. CTC Net
no longer utilizes PPPoE as a connection method. All broadband connections should
now be made using DHCP (Dynamic Host Configuration Protocol). DHCP does not
require installing additional software.
If you currently use MacPoET or WinPoET to connect to the Internet, you can
stop using it. Simply open your browser (Internet Explorer or Netscape) and
you should be on the Internet.
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- Why is my computer so slow?
There are many reasons that can cause your computer and the Internet to be slow or appear
to be slow. Following are some things you can do to insure your computer or
cordless telephone is not causing the Internet to appear slow.
Adware and Spyware can slow down your computer and Internet connection. Remove
all Adware and Spyware from your computer.
Click here for more
information.
Temporarily disable all firewall and anti-virus software and see if things
speed up.
If you have a 900 MHz or greater telephone near your computer, try moving the
telephone away to see if the problem is resolved. These phones can cause the
broadband to experience intermittent loss of connection.
Perform a
speed test. If you have a 768k connection your results should
approximately be 660-700 kbps. If you have a 512k broadband connection your speed test results
should be around 440-460 kbps. If your broadband connection is 256k you can
expect to get speeds around 210-230 kbps. Multiply the speed test results by
8 to get the kbps rate.
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- Do I need a phone line with broadband service?
No. The broadband service does not need a dial-tone line to connect to the
Internet.
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- What does the installation process involve?
All installers are specialists who will quickly and efficiently
install equipment and activate the broadband service. If your broadband is
provided via DSL, our technicians will install the necessary equipment, wiring
and jacks from the demarc point (where the phone line comes into the
building) to the PC. If your broadband is provided via a wireless connection,
the radio and antenna equipment may need be mounted on a roof or outside wall.
A cable from the transceiver will connect to a small box that will be placed
close to the PC that provides power for the transceiver and an Ethernet
connection for the PC or router.
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- How can I tell if my computer has an Ethernet card?
Windows Vista - Click Start/Vista icon, right click
Computer and left click on Properties. Click on Device
Manager. You should see a list of devices on your system.
Find the item on the list that says Network Adapters and then click
the + (plus sign) next to it. If it has a - (minus sign)
instead, ignore this step. Under Network Adapters you should
see a list of all network adapters installed on your computer. If you
have an Ethernet card, it will be listed here.
Windows XP - Click Start, right click My Computer
and left click on Properties. Click on the Hardware tab.
Click the Device Manager button. You should see a list of
devices on your system. Find the item on the list that says Network
Adapters and then click the + (plus sign) next to it. If it
has a - (minus sign) instead, ignore this step. Under Network
Adapters you should see a list of all network adapters installed on your
computer. If you have an Ethernet card, it will be listed here.
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