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How do I setup a dial-up connection?
Windows 98/ME computers:
1. Double click My Computer.
2. Open Dial-Up Networking.
3. Double click Make New Connection.
4. Type CTC Net for the name that your computer is dialing, then click
Next.
5. Enter in the connection number (see
telephone numbers) that is a local call for
you. Do not enter an area code. Click Next then Finish.
6. RIGHT click on your new CTC Net icon then left click
Properties.
7. Click on Server Types (Networking on ME
computers). Under the heading Advanced Options make sure Enable
software compression is the only one checked. Under the heading Allowed
Network Protocols make sure TCP/IP is the ONLY one checked.
8. Click on the TCP/IP Settings button. Server
assigned IP address should be selected. Server assigned name server
addresses
should be selected.
9. Use IP header compression and Use default gateway on remote network should
both be checked.
10. Click OK until you are back to the Dial-Up Networking
window.
11. Close the Dial-Up Networking window.
Windows XP
1. Click Start, then Network Connections.
2. Click Create a New Connection to start the New Connection Wizard
then click Next.
3. Select Connect to the Internet then click Next.
4. Select Set up my connection manually then click Next.
5. Select Connect using a dial-up modem then click Next.
6. Enter CTC Net as the ISP Name then click Next.
7. Enter in the connection number (see
telephone numbers) that is a
local call for you then click Next.
8. Select Anyone's use then click Next.
9. Type in your CTC Net assigned username and password then click
Next.
10. Select Add a shortcut to this connection to my desktop then click
Finish. The connection window will appear.
11. On the connection window, click Properties.
12. Highlight Internet Protocol [TCP/IP] then click Properties.
13. Click the Networking tab. Highlight Internet Protocol
(TCP/IP) then click Properties.
14. Verify that Obtain DNS server addresses automatically is selected
15. Click OK
twice to return to the connection window.
Macintosh OS X
1. Click the Apple, choose System
Preferences, then Networking.
2. Choose Internal Modem from the Show pop-up menu.
3. Under the TCP/IP tab choose Using PPP from the Configure pop-up
menu.
4. Type 216.41.192.10 and 216.41.192.74 in the DNS Servers area.
5. Click the PPP tab.
6. Enter your CTC Net assigned username and password in the Account
Name and Password Fields.
7. Enter the connection number (see
telephone numbers) that is a
local call for you.
8. Verify the Save Password box is checked.
9. Click PPP Options.
10. Remove the check from Disconnect if idle for 10 minutes then click
OK.
11. Click Apply Now then close the Networking window.
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What are the dial-up telephone
numbers*?
Almena - 357-3001
Dallas - 837-2001
Prairie Farm - 455-2001
Rice Lake - 434-1001
Ridgeland - 949-2001
Sand Creek - 658-2001
Spooner - 635-7555*CTC is not responsible for any per call, ECC or toll charges
you incur while accessing the Internet. We encourage you to contact your local
telephone company for verification of what is local, ECC and toll.
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How do I check my connection settings?
Windows 98/ME computers:
1. Double click My Computer.
2. Double click Dial-Up Networking.
3. RIGHT click on CTC Net left click on Properties
(if you don't have a CTC Net icon select the icon you use to connect to CTC Net).
4. Click on Configure then the Options tab.
If either of the two boxes under Connection Control is checked,
remove the check and click OK.
5. Click the Scripting tab. Make sure the Script File
Name area is blank. If it is not, delete all information in the File
Name box.
6. Click on Server Types (Networking on ME
computers). Under the heading Advanced Options make sure Enable
software compression is the only one checked. Under the heading Allowed
Network protocols make sure TCP/IP is the ONLY one checked.
7. Click on the TCP/IP Settings button. Server
assigned IP address should be selected. Server assigned name server addresses
should be selected.
8. Use IP header compression and Use default gateway on remote network should
both be checked.
9. Click OK until you are back to the Dial-Up Networking
window.
10. Close the Dial-Up Networking window.
Before you continue with this step, locate your
Windows 95 or 98 CD and have it handy.
11. Click Start, go to Settings, then click
on the Control Panel.
12. Open the Network icon.
13. Check the Installed Components list. Remove all references to AOL, IPX/SPX,
NetBEUI, and Virtual Private Networking. Note: If your
computer is networked to other computers, check with your Network
Administrator before removing any of the installed components.
14.Click OK and answer "Yes" to the restart
prompt.
Windows 2000
1. Open My Network Places.
2. Click Network & Dial-up Connections.
3. RIGHT click on the CTC Net icon then left click Properties
(if you don't have a CTC Net icon select the icon you use to connect to CTC Net).
4. Click the Networking tab. Make sure Internet Protocol
(TCP/IP) is checked.
5. Double click Internet Protocol (TCP/IP).
6. Obtain an IP address automatically should be selected.
7. Obtain DNS server address automatically should be selected.
8. Click OK twice.
9. Close the Network and Dial-up Connections window.
Windows XP
1. Click Start, point to Settings, click Show
all connections.
2. RIGHT click the CTC Net connection, then left click Properties.
3. Click the Options tab and make sure Include Windows Logon Domain is
NOT checked.
4. Click the Networking tab in the CTC Net Properties window.
5. Highlight Internet Protocol [TCP/IP] then click Properties.
6. Verify that Obtain an IP address automatically is selected.
7. Verify that Obtain DNS server address automatically is selected.
8. Click OK twice to save any changes.
Macintosh OS X
1. Click the Apple, choose System
Preferences, then Networking.
2. Verify Internal Modem is selected in the Show pop-up menu.
3. Verify Using PPP is selected in the Configure pop-up menu.
4. Verify that 216.41.192.10 and 216.41.192.74 are in the DNS
Servers area.
5. Click the PPP tab.
6. Verify your CTC Net assigned username and password are entered in
the Account Name and Password Fields.
7. Verify that the connection number (see connection numbers below) is a
local call for you.
8. Verify the Save Password box is checked.
9. Click PPP Options.
10. Verify that Disconnect if idle for 10 minutes is not checked then
click OK.
11. Click Apply Now to save any changes and close the Networking
window.
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How do I connect to AOL through CTC Net?
Below are two different instructions to accomplish this task. One of
them should work for you.
1. Open the AOL dialer so that you see the Welcome
screen. Click the Setup button. Click Create Location.
In the Location field, select New Locality. Type CTC Net in the field labeled Network on
the left, click the down arrow and click TCP/IP. Click Save.
Click OK. When you want to sign on to AOL, first dial into CTC
Net using the CTC Net dialer. Once you have connected to CTC Net, minimize the dialer
window, open AOL and sign on. Go to keyword "billing" and change your account to
the $9.95 (price may change) option in which you bring your own access. We recommend that
you also call AOL and verify your billing change.
2. Connect to the Internet using CTC Net, open your AOL software and
click on Setup and Edit Location. On both sides of the
screen click on the down arrow and choose TCP/IP from the list. Click on Save
and then go to where the phone number is listed and remove the phone number so that the
AOL software does not try and dial the phone number. Once you are connected to CTC Net,
open the AOL software and it will use your local connection to get to AOL.
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How do I change the number my computer dials to connect to the Internet?
Windows 98
Double click on the My Computer icon. Double click on Dial-up
Networking. RIGHT click once on the CTC Net dialer icon. LEFT click once on
Properties. Under
the General tab, enter the Internet connection number that is local for you.
Click OK.
Windows
ME
Double click on the My Computer icon. Click Dial-up Networking (typically found in the left column).
RIGHT click once on the CTC Net icon. LEFT click once on Properties.
Under
the General tab, enter the Internet connection number that is local for you.
Click OK.
Windows NT
Double click on the My Computer icon. Double click on Dial-up
Networking. Verify that CTC Net is displayed in the Phonebook entry to dial. Click
More then Edit entry & modem properties. Under the Basic tab, enter the
Internet connection number that is local for you. Click OK then Close.
Windows 2000
Double click on the My Computer icon. Click Network & Dial-up Connections (typically found in the left
column). RIGHT click once on the CTC Net icon. LEFT click once on
Properties.
Under the General tab, enter the Internet connection number that is local
for you. Click OK.
Windows XP
Click Start,
point to Connect To, then click Show all connections. RIGHT click once on the
CTC Net icon. LEFT click once on Properties. Under the General tab,
enter the Internet connection number that is local for you. Click OK.
Macintosh OS X
Open System Preferences, click Network, make sure Internal
Modem is listed in the Show dropdown. Click the PPP tab and
enter the Internet connection number
that is local for you. Click Apply Now.
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How do I know how much time I've spent
on the Internet?
Run this report for ALL of your monthly online hours. Your billable time
may differ depending on your package.
Type just your username,
*not* username@chibardun.net. Entering username@chibardun.net
will result in an email message stating that you have not logged
in this month.
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Why are my connect speeds so slow?
Accelerate your dial-up connection with
our Dial-up Accelerator. Click
here for more information.Connect speed is dependent on the compatibility between your modem and CTC
Net's equipment, the quality of each individual telephone line, and the call
made to CTC Net. Click here to learn more
about this and what you can do, or go to
ModemSite.com.
Click here
to check phone line.
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Why is the Internet so slow?
Accelerate your dial-up connection with
our Dial-up Accelerator. Click
here for more information.
There are many reasons that can cause the Internet to be slow or
appear to be slow. Following are some things you can do to
insure your computer is not causing the Internet to appear
slow.
Adware and Spyware can slow down your computer and
Internet connection. Scan your computer for Adware and Spyware.
Click here for more
information.
56k modem compatibility issues can slow down data throughput speeds.
Often times turning off 56k and slowing down the connect speed will
force a better communication stream, which in turn increases
throughput speeds and web pages load faster. Click
here to learn more about this
and what you can do, or go to
ModemSite.com.
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Why do I keep getting disconnected?
Disconnect problems are the result of a disconnect setting in
Outlook Express, line noise (like an incoming call), or 56k issues.
Open Outlook Express, click Tools then Options. Click the
Connections tab and uncheck Hang-up after sending and receiving.
Click OK.
Incoming telephone calls can cause the connection to drop. If you
have Call Waiting on the telephone line, your computer should be set
to cancel the Call Waiting when it connects to the Internet. Add
*70, before the telephone number in your connection settings to
cancel call waiting. Click here for instructions.
Turn off 56k by adding a modem string to your connection settings.
First identify the modem in your
computer then look for your modem in the
modem strings table and follow the
instructions to add the modem
string to your dialer settings.
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Why can I connect but not get web pages
to load?
This could be the result of the few things like a DNS setting
missing from the dial-up connection; a proxy server setting is set
Internet Options; your firewall could be blocking web browsing;
Adware and Spyware can use up your bandwidth not allowing anything
else to come in; or 56k issues could be causing too much data loss.
Check your dial-up connection settings.
Check the proxy setting in Internet Options. Go to the Control
Panel, double-click Internet Options, click the Connections tab,
click on LAN settings and remove all checkmarks present.
Disable your firewall software.
Remove all Adware and Spyware from your computer.
Click here for more
information.
Turn off 56k by adding a modem string to your connection settings.
First identify the modem in your
computer then look for your modem in the
modem strings table and follow the
instructions to add the modem
string to your dialer settings.
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Why do I get the error message
"Cannot open internet site - connection to the server could not be established."
A few things can cause this error. Your
computer may not be connected to the Internet yet; DNS settings may be missing
from the dialer; you may
have the wrong URL (the www address); or the site you are trying to reach is having
technical difficulties.
Make sure you connect to the Internet by using the CTC Net
connection.
Check your connection settings.
Can you get to other web sites? If yes, then either the
URL you have is not correct or the site is having technical difficulties.
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Why do I get error 678 when I try to connect?
Error 678 and 679 can occur if: The computer is dialing the
wrong number; there are 56k issues; or something is wrong in the
telephone network.
Using a telephone, dial the same number your computer is dialing. If
you hear modem tones you know the number is correct. If you get an
operator intervention message, listen to what the operator is
telling you and proceed accordingly.
Turn off 56k by adding a modem string to your connection settings.
First identify the modem in your
computer then look for your modem in the
modem strings table and follow the
instructions to add the modem
string to your dialer settings.
Troubleshoot your telephone line by following
these steps.
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Why do I get error 650 when I try to connect?
This can be caused by AOL software installed on your computer
interfering with your connection, or 56k issues.
If you do not use AOL, uninstall it through Add/Remove Programs
in
the Control Panel.
Turn off 56k by adding a modem string to your connection settings.
First identify the modem in your
computer then look for your modem in the
modem strings table and follow the
instructions to add the modem
string to your dialer settings.
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Why do I get error 630, 680, or 692 when I try
to connect?
These errors may indicate the modem needs to be reset, may be
damaged, or not installed properly. The errors may occur if you
don't have dial tone or have voice mail service with a distinctive
or stutter dial tone. These errors may occur if a bad modem string
has been added to the connection settings. The errors may also occur
if another program is already using the modem.
Restart your computer and try connecting again.
If there has been electrical disturbances (thunderstorms or power
failure/surges) since the last time the modem worked, that may be
the cause. If the modem has never worked, double check the
installation.
Connect a telephone to the same line your computer is connected to.
Check for a dial tone. If you do not have dial tone, troubleshoot
your telephone line by following
these instructions. If you have a stutter dial-tone
clear your voice mail service. Dial the same number your computer is
dialing. If you hear modem tones, the telephone network is probably
okay. If you get an operator intervention message, listen to what
the operator is telling you and proceed accordingly.
If you've added a modem string
to the connection settings, try another one.
Windows 95, 98 & ME - Press CTRL+ALT+DEL to open the Close Program
dialog box. End any running programs that may be using the modem. To
end a program, click the program then click End Task.
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Windows computers - Click Start, go to
Settings, then click on Control Panel. Double click on the
Modem
icon. The modem that is installed in the computer will be identified
here. If it is not identified by brand name, and instead shows
"standard" modem then follow the instructions on
this page to identify the manufacturer. An important
note: The company that made the modem isn't necessarily the
company that's responsible for technical support. If
the modem came pre-installed in the computer, the computer
manufacturer is responsible for supplying technical
support, software drivers, and firmware updates.
Macintosh OS X - Open
System Preferences, click Network, click the Modem
tab.
Helpful links:
Who
Manufactured My Modem?
Identifying Your Modem Chipset
Interactive Modem Troubleshooter
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- How can I learn more about modems, connect speeds, error
messages, and troubleshooting?
ModemSite.com
has about everything you need to know about modems, connect speeds,
download/upload speeds, error messages, troubleshooting, etc.
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