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- What is E-Billing?
E-billing is short for Electronic Billing; which is a service that allows you
to view, sort, download and/or pay your monthly bill electronically via the
Internet.
Four payment options are available through E-Billing; Automatic bank deduct,
automatic credit card payment, regular credit card payment and postal mail.
Click here to go
to the E-Billing web site.
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- Can I use my CTC Net assigned username and password for
E-Billing?
The E-Billing username and password is one that you setup and can be
anything you want it to be within the set restrictions. The restrictions are
as follows:
- The username can consist of any combination of letters and numbers and be 6
to 31 characters long.
- The password can consist of any combination of letters and numbers and be 6
to 31 characters long . The password is case-sensitive, therefore you must use
uppercase/lowercase letters in password exactly as you wish to use them when
you login.
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- How can I get all of my telephone numbers to show up
under one E-Billing account?
If you have multiple account numbers and would like one username to include
all accounts, contact us to set that up.
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- What if I forget my username and/or password?
You will need to contact us to have it
reset. For security reasons we do not provide username and password
information over the Internet or email.
- Is my account information secure?
Yes, your account information is secure. The entire E-Billing web site is
secured using a VeriSign Digital Certificate.
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- What are call types?
Call types represent the type of call made or received as indicated below.DD = Direct dialed, day
DE = Direct dialed, evening
DN = Direct dialed, night/weekend
CD = Calling card
LS = Collect call - special intrastate
LE = Collect call, evening
LD = Collect call, day
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- What is a carrier code?
The carrier code represents the long distance carrier
that handled the call.
0071 Broadwing & Eclipse
0222 MCI
0223 Cable & Wireless
0284 Amerivision/Lifeline
0288 AT&T
0297 Long Distance Wholesale Club
0333 U.S. Sprint
0432 LCI International
0444 Global Crossing
0450 Worldcom
0457 eMeritus Communications
0488 Worldcom
0555 Worldcom
0603 Incomnet
0752 Excel Telecommunications
0873 One Star
0912 Infotel Communications (Norlight reseller)
0912 Norlight Telecommunications
0948 IXC Communications
0997 Extended Community Calls (ECC)
5102 Williams Communications
5182 CTC Long Distance
5282 CTC Long Distance
5483 Verizon Long Distance
5957 Lightyear Communications
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- How do I download my usage?
Click on Download Usage then Save File in the Unknown File
Type window. Decide what folder to save the file in and name the file
something recognizable like tele-jan, or tele-feb and click Save. Use a spreadsheet program (Microsoft Excel, Microsoft Works, Lotus
or other) to open the file.
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- Why does it say "There is no toll available for
download", when I click on View Usage?
Space constraints limit the detailed call usage to
two months previous.
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- Why doesn't my payment reflect in E-Billing?
E-billing displays the monthly statement and call detail; it does not
display the actual account balance.
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- Why do I get "Data Missing" when I go back a
page?
This happens when you use the browser's Back button to go back a page. For
best results, us the navigation links on the E-Billing web pages not the Back and
Forward buttons on the browser's toolbar.
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