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- What is Anti-Virus+/Anti-Virus?
Both services provide fully managed computer virus and threat protection
and automated Microsoft patch updates that are fully tested prior to
installation. They also offer spyware threat detection and
removal , Internet Explorer popup and ad blocking, along with firewall
protection.
Click here for
more information.
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- Do I still have to have a separate
Anti-virus program?
No, the Anti-Virus+ and Anti-Virus service will provide you with everything
you need to safely navigate the Internet and effectively and efficiently use
your computer.
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- What does Anti-Virus+/Anti-Virus use for
virus protection?
We use Sourcefires' Clam AV Protection. Renowned for its speed and
accuracy, ClamAV has been adopted by network security solution and service
providers worldwide and is currently integrated within leading enterprise
solutions.
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- Is there anything that I need to do to
keep things updated?
No, the value of this service is that it applies all updates and runs all of
its various scans behind the scenes without you having to worry.
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- What is used for spyware protection?
We use Spybot Search and Destroy as our main search engine. We have also
taken the protection from spyware a step further and built our own real-time
scan and removal mechanism. This helps us ensure that each computer is
protected with enterprise level protection.
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- Do I have to leave my computer on all of
the time?
No, if you happen to have your computer off at the time the program runs
its various scanning processes and updates, they will automatically run the
next time that you turn your computer on. The one advantage of leaving
the PC on, at least on the days that is does run updates, is that this will
assure no updates run and take performance away from the PC when you are
using it.
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- How do I know that I am being
protected?
You will receive a monthly email detailing the activities that have been
executed by your Anti-Virus software. In addition, you can check the
Online Reports anytime, which are updated every 24 hours. The Online
Reports can be found at
http://reports.securitycoverage.com. Each customer assigns their
own username and password when they register for the first time. This
username and password are utilized to connect to the Online Reports.
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- How often does it scan?
It has two default features. First, it is scheduled to run a
complete system scan once a week. Secondly, it is scheduled to provide
real time protection for your computer, so as intrusive programs attempt to
download to the PC, the Symantec Corporate edition catches and prevents that
from happening.
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- How often does it update?
The service looks for an update every 15 minutes.
When a new set of definition files are found they are automatically applied.
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- Can the PopUp Blocker be
disabled?
Yes, it can also be easily bypassed with a CTRL button +Click shortcut.
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- What if I have/use a firewall?
Since our service never contacts your computer, and the
vast majority of firewalls are designed to block
incoming traffic, this software is compatible with 99+% of all firewalls.
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- If I subscribe to Anti-Virus+, do I still need Postini?
We are suggesting that you keep Postini because
without it, you may receive emails that contain viruses or SPAM.
Postini will block these emails from being delivered to you. Without
Postini, you will need to delete these messages from your inbox.
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- If a Windows patch is known to cause problems,
can it be stopped from being released to the end customer?
Yes, the updates are tested prior to being released.
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- What Windows updates are provided automatically?
Critical and Security Updates and patches.
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- If I already have Spybot or Adaware installed, will
that cause a problem?
Yes, these types of programs need to be removed or un-installed prior to
installing Anti-Virus or Anti-Virus+.
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- Is the Anti-Virus/Anti-Virus+ service available for
Mac users?
No, not at this time.
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- How does the Remote Support work?
Remote Support can be reached at 1-877-373-3320 during the business hours of
8:00 am - 8:00 pm. They are also on-call 24x7. Just call the
same number and leave a message for technical support and the on-call
support person will get paged and will get back in contact with you.
Remote Support is not active unless a customer specifically initiates the
remote client and calls the technician for a one time support code.
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- How does Parental Controls work?
Please
click here for the
Parental Control User's Guide
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