|
|
- What is WildBlue?
WildBlue is a leading satellite Internet company, providing high-speed data
services to homes and small offices in virtually every location across the
continental United States.
Click here for
package and pricing options.
Top
- How does WildBlue differ from other
broadband services?
WildBlue's key value is offering satellite speed Internet service to virtually every
community in the US. Where DSL & Cable Modem connections have distance
limitations, WildBlue's satellite connection does not.
Top
- How fast is WildBlue's service?
WildBlue's satellite speed connection provides speeds that are comparable to DSL and
cable modem services. Download speeds of up to 1.5 Mbps and upload speeds up to
256k which exceed most current satellite providers.
Top
- When will service be available?
This service is available now!
Top
- Do I need a phone line in addition to the satellite
connection?
No,
WildBlue's satellite service is an efficient 2-way connection which
provides high-speed data in both directions, upstream and downstream.
Top
- What will WildBlue cost?
WildBlue offers high-speed Internet access for as little as $49.95 per
month. Several packages are offered, all at an affordable flat monthly
fee. More information on pricing can be found
here.
Top
- What does the installation process
involve?
All installers are WildBlue certified specialists who will quickly and
efficiently install equipment and activate WildBlue's service. The
satellite mini-dish is about 26 inches x 28 inches and can be easily mounted
on a roof or outside wall. A cable from the dish will connect to a satellite
modem (a small box placed next to the PC), which will connect to your PC via
standard Ethernet. Installation will require trained and certified
professionals to make sure that the dish is pointed at the satellite
accurately and all connections are made properly.
Top
- What are the minimum computer requirements to
get WildBlue?
PC/Windows 98SE, ME, 2000 or XP operating system:
300 MHz or faster processing speed, minimum 128 MB Random Access Memory (RAM), 100 MB of hard drive space and an Ethernet
card are required.
Macintosh OS 9 or OS 10.2+: 300 MHz or faster processing speed, 128MB Random
Access Memory (RAM), 100 MB of
hard drive space and an Ethernet card are required.
Top
- Are there any cancellation fees?
WildBlue customers are required to sign a 12 month
customer agreement when they initiate service. If you disconnect your service before the
12 months expire, there will be a cancellation fee equal to the price of your
monthly service multiplied by the remaining number of months in your contract.
Top
- Can I get WildBlue service
in a mobile vehicle like an RV or boat?
Not at this time. WildBlue service was designed for stationary locations
like homes and small businesses. They do not offer satellite speed service for mobile
vehicles at this time.
Top
- Do I need a southern line of sight to receive
a signal from the satellite?
Yes. You will need a clear view of the south/southwest sky
to receive a signal from the WildBlue satellite.
Top
- What does WildBlue mean by a Fair Access Policy?
This Fair
Access Policy ensures that all WildBlue customers have equitable access to
the WildBlue network by setting thresholds on the amount of data you can
upload and download within stated time periods. If you exceed
these thresholds, WildBlue will temporarily limit the speed at which you can
send and receive data over the WildBlue access network. You will still be
able to use the WildBlue Internet access service but your speed will be
slower. In cases of extreme and continued violation of the FAP limitations,
your service may be suspended. More information on WildBlue's Fair
Access Policy can be found
here.
Top
- What is considered a "standard installation"?
A document that explains a standard installation vs. a non-standard
installation can be found
here. There are additional costs
associated with a non-standard installation.
Top
- How can I access my Admin Tool?
You can use your own Web-based AdminTool by accessing:
admintool.chibardun.coop. At the password prompt, type in your
e-mail username and password. With this easy to use Web tool, you can
make changes you need to your account, set Spam filtering, and have your
changes take effect immediately. You can also monitor your usage from
this tool.
Top
- Does WildBlue offer spam filtering?
Yes, every account has spam filtering included at no additional charge.
Three filtering options are available which can be managed from the Admin
Tool.
Top
- Can I check my WildBlue email from anywhere?
Yes, you can access your Webmail by visiting webmail.chibardun.coop.
You will need to type in your user name and password at the prompt.
Top
- Does WildBlue offer space for a personal website?
Yes, you receive 10 Mb of Web space to publish your own personal page (25Mb
with the Pro Pak). Visit sitecreator.chibardun.coop for easy-to-use
templates. You will need to login using your account user name and
password. Once you've published your site, you and your friends can
view it by opening a browser and visiting:
www.chibardun.coop/your
username.
Top
- What is the size of my E-mail box for WildBlue?
Your WildBlue e-mail box is 100Mb.
Top
|
| |
|
|
|
|
